Fujitsu Siemens unveils PC self-fixing software
FUJITSU SIEMENS have announced what sounds like a ‘magic button’, software which proactively identifies and fixes computer problems and glitches as they arise.
The company reckons its new ‘wonder software’, which will be available as of September, uses an application suite called Questra which performs online remote monitoring and automatically fixes any problems it finds – something of a digital IT service desk, the company claims.
Fujitsu Siemens is boasting that the software will mean more uptime and PC productivity, fewer calls to the support desk and less time waiting for faults to be fixed.
Richard Schlauri, Executive Vice President of Infrastructure Services at Fujitsu Siemens explained, “reporting problems via phone or email to a helpdesk agent becomes an outdated practice, as today’s machine-to-machine communication is more efficient and can even prevent future problems from arising.”
He added: “Today, this technology is an innovation but we are sure that it will quickly become a standard in the IT services business.”
CEO at Questra, Emil Wang, claimed the digital Service Desk, "will have already identified, interrogated and resolved problems by the time rival helpdesk service organisations receive their first traditional help desk call”.
Sounds a bit too good to be true. We’ll believe it when we see it. µ
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Given that a fair share of computer problems are actually user-induced, I doubt very much that this miracle software is going to have much of an impact on Helpdesk calls.
That should cut down about 5 percent of issues that are sent to helpdesk. If we can get a software that takes care of P.I.C.N.I.C., P.I.T.A. and I.D.10 T." errors, then we'll have a major breakthrough.
Something tells me this 'magical' software simply annoys the heck out of you for disabling automatic updates, reboots, UAC, firewall, and similar dongles. >> living happily ever after with WinXP SP2 no firewall, no anti-virus, and no updates for as long as I can remember. Join the other side! <<
what a load of old rollocks, errrrrrrm i think its been done before, its called remote desktop in windoze lol !! its still peeps sat at a help/tech centre but they have instant remote access with FULL permissions, the software dose NOT fix anything lol, it just gives them a head start on the other 3rd party tech folks, i dont know about you, but i like to be in TOTAL control over who/what has access to my rigs !! Questra marketing blurb from their site, quote :- "Remote desktop enables service personnel to view and modify device settings from any location with Internet access. Remote desktop can also streamline telephone support processes by reducing your dependence on customers to identify and explain symptoms. Problem resolution times and costs can be dramatically reduced by initiating remote “site visits” that either eliminate onsite visits altogether or reduce their length by ensuring a technician arrives with a correct diagnosis and replacement parts." hmmmmmmmmm, what a breakthrough, another wheeze by the big boys to create a new NON existent market to hopefully create a new money cow that they can milk, what a load of furkin mumbo jumbo, eeeeeeeeeeeeeeeeeeek its voodoo magic bwana, bad white men medicine, LMFAO :O)
But theres one question they didnt answer, who is going to fix then self fixing software? sounds like new tasks for administrators.